Refund Policy
Design Sessions: Design sessions are eligible for a 50% refund up until the kickoff or within 30 days after purchase. After the kickoff or after 30 days of purchase, no refunds will be made. Sessions can be exchanged for another session of equal or lesser value. Please note that the price difference will not be refunded.
Customized Product and Product Duplicates: All products fabricated according to participant specifications are not eligible for a refund or exchange. If there is a difference between the produced product and the production file signed off on, a replacement product will be sent with corrections.
Product Accessories: Intact and undamaged product accessories may be returned at the buyer's expense for in-store credit up to 30 days after purchase. If a product accessory arrives damaged, please document the damage and contact support@thinkmakestudio.com for a replacement item.
Gift Cards: Gift cards are valid for two years post-purchase date and are not refundable. The gift card denomination may be applied to any product or service.
Please feel free to reach out to us at support@thinkmakestudio.com if you have any questions or concerns regarding our refund policy. Thank you for choosing our services.